Terms and Conditions
Guests agree to these terms and conditions when a booking is confirmed, and payment of the deposit is made. Any breach of the below MeHost terms and conditions, as agreed by both parties, MeHost to refuse entry, amend the rent or immediately terminate the letting.
OVERVIEW
This Internet site is operated by MeHost ACN 625 555 875 (referred to as “we”, “us” or “our”). We provide a service for booking short stay accommodation within properties all throughout Melbourne. By accessing this Internet site or using our service you agree to these Terms of Use. Our booking service is provided subject to our Booking Terms and Conditions
BOOKING AND PAYMENT TERMS
To book the Accommodation, we require that you pay an initial deposit (the "Initial Deposit") of 30% of the full booking tariff followed by a balance payment (the "Balance") to be paid at least 21 days prior to your specified arrival date.
If you make a booking within 21 days from your specified arrival date, you must pay the full amount at the time of booking.
A Pre-Authorisation is also required to be paid 2-3 days prior to your arrival to cover any incidental breakages or other costs incurred as a result of your stay. This Pre-authorisation will be reversed within 3-4 business days from departure of the Accommodation, pending a satisfactory final inspection of the Accommodation by us.
Once the Initial Deposit or full payment has been received, you will receive an email confirming your Booking. The contract between us will only be formed when you receive the payment confirmation email and is subject to these Booking Conditions.
PRE-AUTHORISATION
The pre-authorisation is in addition to the rental amount. The amount released is also conditional upon all terms of this agreement being met (examples include but are not limited to: violations of our non-smoking policy, violations of our no party policy). The Guest is liable for all replacements and repairs that are outside what is considered normal wear and tear and will be taken from the pre-authorisation. The full amount of the pre-authorisation provided by The Guest will be forfeited, in addition to any costs associated with legal remedies that may be necessary should the guest violate these terms and conditions.
CANCELLATION POLICY
Full refund for cancellations made within 48 hours of booking, if the check in day is at least 21 days away. 50% refund for cancellations made at least 14 days before check in. No refunds for cancellations made within 14 days of check in.
ADDITIONAL OCCUPANTS
Properties are for guests only. No outside guests are permitted on the premises without pre-arrangement in writing from MeHost. The number of occupants must not exceed the number of persons shown on your confirmation. Any increase in numbers must be agreed in advance and may incur additional fees.
PARTIES
Parties and/or events of any kind are prohibited. In the event that a non-authorized party or event takes place at the Unit, this Agreement will be immediately terminated, the property must be vacated and the entire amount of the accommodation fees and Security Deposit provided by Guest will be forfeited, in addition to any costs associated with legal remedies that may be necessary.
NOISE
The Guest agrees to keep the noise level inside the Unit under respectable levels, so as to not interfere with the peace and quiet of any person outside the boundaries of the Unit. Failure of The Guest to adhere to this clause will be considered a breach of this Agreement. Any police enforcement actions will be at the sole risk and expense of the The Guest.
MeHost apartments are located in inner city locations where, from time to time, there may be building / construction on property within the nearby vicinity of the property booked. MeHost takes no responsibility for any issues relating to noise on neigh-boring properties.
PROPERTY & FURNISHINGS
The description of the premises is given in good faith. From time to time, changes occur at properties, updates are made to furnishings for the improved experience of the guest. We therefore take no responsibility for irregularities from descriptions or photos that do not exactly depict the property or furnishings within the unit.
The Host guarantees that the apartment will be consigned in a good state of maintenance and free from any defects which may influence negatively upon the Guest. If, upon arrival, The Guest should find the property defective in any way, they should notify MeHost immediately so we can provide for any needed repairs. The Guest agrees to return the apartment in the same condition in which it was consigned.
MOVEMENT OF FURNITURE
The apartment must be left in the same state in which it was given, including all furnishings in their original position. Movements may cause unnecessary damage to items and the property itself, and can cause excess cleaning time due to complex housekeeping inventory checks. Any damages/excess cleaning caused by movement of items or furniture will be taken from bond.
INCLUSIONS
Essentials are supplied for a comfortable stay, fresh bed linen, towels, crockery, cutlery, toiletry items, detergents etc. Essentials such as toilet paper, soap and other disposable items are provided to get you started on your first few days of your stay; you should plan on making a trip to the grocery store to replenish these items as you need them.
PETS
Pets are not permitted in any property. If MeHost discover any evidence of a pet staying at any apartment The Guest will be charged any damages caused and any additional cleaning or deodorising expenses will be deducted from The bond.
CHECK IN
Check-in is available from 3pm on the day of arrival. There may be variations to these times, if so, guests will be advised accordingly. Early check in times are subject to availability and may incur half/full day charges.
At or prior to arrival MeHost may request sighting of photo I.D. and credit card with the same name as stated on the booking confirmation. Refusal to provide such documentation will result in immediate termination of the booking and loss of the booking costs and deposit from the Guest.
CHECK OUT
Check out time is at 10am. Our Cleaning Service may be punctual and arrive exactly at 10am and often have a short time between guests to get the apartments ready for the next guest. There will be a $50 fee for anyone who has not checked out by that time. The check-out time at the Accommodation is as stated in the Booking Confirmation. In addition If you overstay by more than 1 hour then we reserve the right to enter the Accommodation, remove your belongings, change the locks to the Accommodation and take such further action as may be necessary (and we will charge you for the costs of any such action) you will also be liable for the cost of any additional days (calculated daily) for any unauthorised overstaying.
CLEANING
Each property will be inspected and cleaned after your departure. The cleaning fee you have paid will cover a standard clean and linen launder. To avoid additional cleaning charges, you are required to leave the property in the same general condition that you received it. If additional cleaning is required, appropriate charges will be deducted from your security deposit at the rate of $40 per hour. Dishes should be cleaned (and/or placed in the dishwasher and turned on) and rubbish and food items removed.
Furthermore, the Guest is obliged to compensate for any damage or loss occurring in the accommodation due to his own fault or the fault of accompanying persons. To avoid additional cleaning charges dishes should be cleaned properly including grease build up and burns on pans. Excess food & rubbish should be disposed of. A replacement fee will be charged for towels stained by hair dyes, bleaches, tanning & make up and greasy burnt saucepans. Finger prints and food spillages caused by infants must be cleaned also. Please note that there is no need to clean bed linen or towels as these will be professionally laundered.
KEYS
Keys will be available at the property upon arrival. Guests will be provided with details of the key location and/or access codes via email after final payment has been received and Pre-authorisation processed. Guests are requested to take the access information with them in order to access the property. On departure, all keys are to be left inside the cutlery drawer where they will be collected by our team.
Loss security FOBS or any key provided to you will result in $100 deduction from your pre-authorisation per item lost.
LOCKBOXES
In some instances, MeHost will provide the keys to The Guest by lockbox. The Guest must follow the instructions on how to access keys from the Lockbox. Once keys have been retrieved, the Guest must then follow the instructions provided by MeHost on detaching the lockbox from the structure it is attached to and bringing all components (including hook, box, and cable if applicable) inside the Unit with them. The Guest is to leave the Lockbox on the dining table for collection upon checkout for a MeHost representative to collect. The Guest will be charged from the pre-authorisation any costs in the replacement or damage caused to the Lockbox by failure to follow instructions provided by MeHost.
SMOKING
To ensure the apartment remains odour free and to minimize cleaning costs, smoking inside the apartment is not permitted. If you smoke in the apartment, you authorise us to deduct from your deposit, $75 to apply towards having the apartment and furnishings deodorised.
MEHOST AUTHORITY
Guest acknowledges and agrees that MeHost has the final authority regarding all matters related to The Guest's use and occupancy of the Unit. The wireless internet network and TV are provided “as-is" without any warranty. The Guest assumes all risks and responsibilities for use of the internet network. The Guest assumes the liability for and the entire cost of any damage resulting from the use of the network and the information accessed by the network. Under no circumstances will MeHost be liable for any damages whatsoever resulting from The Guests’s use or inability to use the network, the infection or download or upload of or by any virus, spyware, worm, offensive materials, copyright infringement, unlawful use, or any other use related damage.
GUEST’S LIABILITY
The Guest agrees to accept liability for any damages caused to personal property (other than normal wear and tear) by The Guest, other authorised occupants or any other persons from time to time present in the Unit during the period of The Guest's occupancy, including, but not limited to, landscaping, misuse of appliances, and/or equipment and furniture.
You must notify MeHost of any damage to the Accommodation, contents fixtures or fittings which occurs during your stay, even if you regard the damage as fair wear and tear or if you do not believe the damage is your fault. MeHost will make the final determination as to whether the damage constitutes fair wear and tear in the circumstances.
If you do not notify MeHost of any such damage you will be fully liable for the damage on a full replacement basis.
You will be charged at $50 per hour for a MeHost contractor to manage the coordination of trades to repair damage caused as well as full amount of repair.
Any deductions for property damage will be taken from the credit or debit card details you have supplied and/or on which we have pre-authorised an amount as a security deposit. For the avoidance of doubt, you will be liable for the full amount of any damage and not just the amount pre-authorised by way of pre-authorisation.
If any key or Fob to the Accommodation is not returned upon check-out, you will be charged for changing all related barrels and a full set of new keys.
LIMITATION OF LIABILITY
All conditions and warranties of any type in relation to our services are excluded to the maximum extent allowed by the law. To that extent, we exclude liability for:
Anything that may happen to you or your guests whilst on the accommodation premises including for any death, personal injury, loss of property or otherwise;
Any errors or omissions in the information provided about each listed property (including without limitation the photos and property and facility descriptions which are provided by the Owner)
Any error, interruption or non-availability of the site; and
Any indirect, special and/or consequential loss, liability, damage, cost or loss incurred by using our service.
To the extent permitted by law, our liability for any breach in relation to our supply of this service is limited, at our option, to re-supplying you with the services or paying you the cost of having the services re-supplied.
We do not exclude any rights and remedies available to you under the Trade Practices Act (Cth) or any similar state or territory legislation that cannot be excluded, restricted or modified.
OVERVIEW
This Internet site is operated by MeHost ACN 625 555 875 (referred to as “we”, “us” or “our”). We provide a service for booking short stay accommodation within properties all throughout Melbourne. By accessing this Internet site or using our service you agree to these Terms of Use. Our booking service is provided subject to our Booking Terms and Conditions
BOOKING AND PAYMENT TERMS
To book the Accommodation, we require that you pay an initial deposit (the "Initial Deposit") of 30% of the full booking tariff followed by a balance payment (the "Balance") to be paid at least 21 days prior to your specified arrival date.
If you make a booking within 21 days from your specified arrival date, you must pay the full amount at the time of booking.
A Pre-Authorisation is also required to be paid 2-3 days prior to your arrival to cover any incidental breakages or other costs incurred as a result of your stay. This Pre-authorisation will be reversed within 3-4 business days from departure of the Accommodation, pending a satisfactory final inspection of the Accommodation by us.
Once the Initial Deposit or full payment has been received, you will receive an email confirming your Booking. The contract between us will only be formed when you receive the payment confirmation email and is subject to these Booking Conditions.
PRE-AUTHORISATION
The pre-authorisation is in addition to the rental amount. The amount released is also conditional upon all terms of this agreement being met (examples include but are not limited to: violations of our non-smoking policy, violations of our no party policy). The Guest is liable for all replacements and repairs that are outside what is considered normal wear and tear and will be taken from the pre-authorisation. The full amount of the pre-authorisation provided by The Guest will be forfeited, in addition to any costs associated with legal remedies that may be necessary should the guest violate these terms and conditions.
CANCELLATION POLICY
Full refund for cancellations made within 48 hours of booking, if the check in day is at least 21 days away. 50% refund for cancellations made at least 14 days before check in. No refunds for cancellations made within 14 days of check in.
ADDITIONAL OCCUPANTS
Properties are for guests only. No outside guests are permitted on the premises without pre-arrangement in writing from MeHost. The number of occupants must not exceed the number of persons shown on your confirmation. Any increase in numbers must be agreed in advance and may incur additional fees.
PARTIES
Parties and/or events of any kind are prohibited. In the event that a non-authorized party or event takes place at the Unit, this Agreement will be immediately terminated, the property must be vacated and the entire amount of the accommodation fees and Security Deposit provided by Guest will be forfeited, in addition to any costs associated with legal remedies that may be necessary.
NOISE
The Guest agrees to keep the noise level inside the Unit under respectable levels, so as to not interfere with the peace and quiet of any person outside the boundaries of the Unit. Failure of The Guest to adhere to this clause will be considered a breach of this Agreement. Any police enforcement actions will be at the sole risk and expense of the The Guest.
MeHost apartments are located in inner city locations where, from time to time, there may be building / construction on property within the nearby vicinity of the property booked. MeHost takes no responsibility for any issues relating to noise on neigh-boring properties.
PROPERTY & FURNISHINGS
The description of the premises is given in good faith. From time to time, changes occur at properties, updates are made to furnishings for the improved experience of the guest. We therefore take no responsibility for irregularities from descriptions or photos that do not exactly depict the property or furnishings within the unit.
The Host guarantees that the apartment will be consigned in a good state of maintenance and free from any defects which may influence negatively upon the Guest. If, upon arrival, The Guest should find the property defective in any way, they should notify MeHost immediately so we can provide for any needed repairs. The Guest agrees to return the apartment in the same condition in which it was consigned.
MOVEMENT OF FURNITURE
The apartment must be left in the same state in which it was given, including all furnishings in their original position. Movements may cause unnecessary damage to items and the property itself, and can cause excess cleaning time due to complex housekeeping inventory checks. Any damages/excess cleaning caused by movement of items or furniture will be taken from bond.
INCLUSIONS
Essentials are supplied for a comfortable stay, fresh bed linen, towels, crockery, cutlery, toiletry items, detergents etc. Essentials such as toilet paper, soap and other disposable items are provided to get you started on your first few days of your stay; you should plan on making a trip to the grocery store to replenish these items as you need them.
PETS
Pets are not permitted in any property. If MeHost discover any evidence of a pet staying at any apartment The Guest will be charged any damages caused and any additional cleaning or deodorising expenses will be deducted from The bond.
CHECK IN
Check-in is available from 3pm on the day of arrival. There may be variations to these times, if so, guests will be advised accordingly. Early check in times are subject to availability and may incur half/full day charges.
At or prior to arrival MeHost may request sighting of photo I.D. and credit card with the same name as stated on the booking confirmation. Refusal to provide such documentation will result in immediate termination of the booking and loss of the booking costs and deposit from the Guest.
CHECK OUT
Check out time is at 10am. Our Cleaning Service may be punctual and arrive exactly at 10am and often have a short time between guests to get the apartments ready for the next guest. There will be a $50 fee for anyone who has not checked out by that time. The check-out time at the Accommodation is as stated in the Booking Confirmation. In addition If you overstay by more than 1 hour then we reserve the right to enter the Accommodation, remove your belongings, change the locks to the Accommodation and take such further action as may be necessary (and we will charge you for the costs of any such action) you will also be liable for the cost of any additional days (calculated daily) for any unauthorised overstaying.
CLEANING
Each property will be inspected and cleaned after your departure. The cleaning fee you have paid will cover a standard clean and linen launder. To avoid additional cleaning charges, you are required to leave the property in the same general condition that you received it. If additional cleaning is required, appropriate charges will be deducted from your security deposit at the rate of $40 per hour. Dishes should be cleaned (and/or placed in the dishwasher and turned on) and rubbish and food items removed.
Furthermore, the Guest is obliged to compensate for any damage or loss occurring in the accommodation due to his own fault or the fault of accompanying persons. To avoid additional cleaning charges dishes should be cleaned properly including grease build up and burns on pans. Excess food & rubbish should be disposed of. A replacement fee will be charged for towels stained by hair dyes, bleaches, tanning & make up and greasy burnt saucepans. Finger prints and food spillages caused by infants must be cleaned also. Please note that there is no need to clean bed linen or towels as these will be professionally laundered.
KEYS
Keys will be available at the property upon arrival. Guests will be provided with details of the key location and/or access codes via email after final payment has been received and Pre-authorisation processed. Guests are requested to take the access information with them in order to access the property. On departure, all keys are to be left inside the cutlery drawer where they will be collected by our team.
Loss security FOBS or any key provided to you will result in $100 deduction from your pre-authorisation per item lost.
LOCKBOXES
In some instances, MeHost will provide the keys to The Guest by lockbox. The Guest must follow the instructions on how to access keys from the Lockbox. Once keys have been retrieved, the Guest must then follow the instructions provided by MeHost on detaching the lockbox from the structure it is attached to and bringing all components (including hook, box, and cable if applicable) inside the Unit with them. The Guest is to leave the Lockbox on the dining table for collection upon checkout for a MeHost representative to collect. The Guest will be charged from the pre-authorisation any costs in the replacement or damage caused to the Lockbox by failure to follow instructions provided by MeHost.
SMOKING
To ensure the apartment remains odour free and to minimize cleaning costs, smoking inside the apartment is not permitted. If you smoke in the apartment, you authorise us to deduct from your deposit, $75 to apply towards having the apartment and furnishings deodorised.
MEHOST AUTHORITY
Guest acknowledges and agrees that MeHost has the final authority regarding all matters related to The Guest's use and occupancy of the Unit. The wireless internet network and TV are provided “as-is" without any warranty. The Guest assumes all risks and responsibilities for use of the internet network. The Guest assumes the liability for and the entire cost of any damage resulting from the use of the network and the information accessed by the network. Under no circumstances will MeHost be liable for any damages whatsoever resulting from The Guests’s use or inability to use the network, the infection or download or upload of or by any virus, spyware, worm, offensive materials, copyright infringement, unlawful use, or any other use related damage.
GUEST’S LIABILITY
The Guest agrees to accept liability for any damages caused to personal property (other than normal wear and tear) by The Guest, other authorised occupants or any other persons from time to time present in the Unit during the period of The Guest's occupancy, including, but not limited to, landscaping, misuse of appliances, and/or equipment and furniture.
You must notify MeHost of any damage to the Accommodation, contents fixtures or fittings which occurs during your stay, even if you regard the damage as fair wear and tear or if you do not believe the damage is your fault. MeHost will make the final determination as to whether the damage constitutes fair wear and tear in the circumstances.
If you do not notify MeHost of any such damage you will be fully liable for the damage on a full replacement basis.
You will be charged at $50 per hour for a MeHost contractor to manage the coordination of trades to repair damage caused as well as full amount of repair.
Any deductions for property damage will be taken from the credit or debit card details you have supplied and/or on which we have pre-authorised an amount as a security deposit. For the avoidance of doubt, you will be liable for the full amount of any damage and not just the amount pre-authorised by way of pre-authorisation.
If any key or Fob to the Accommodation is not returned upon check-out, you will be charged for changing all related barrels and a full set of new keys.
LIMITATION OF LIABILITY
All conditions and warranties of any type in relation to our services are excluded to the maximum extent allowed by the law. To that extent, we exclude liability for:
Anything that may happen to you or your guests whilst on the accommodation premises including for any death, personal injury, loss of property or otherwise;
Any errors or omissions in the information provided about each listed property (including without limitation the photos and property and facility descriptions which are provided by the Owner)
Any error, interruption or non-availability of the site; and
Any indirect, special and/or consequential loss, liability, damage, cost or loss incurred by using our service.
To the extent permitted by law, our liability for any breach in relation to our supply of this service is limited, at our option, to re-supplying you with the services or paying you the cost of having the services re-supplied.
We do not exclude any rights and remedies available to you under the Trade Practices Act (Cth) or any similar state or territory legislation that cannot be excluded, restricted or modified.